Payment and Refund Policy

Last updated: 19 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all corporate programming services offered by briefzonery through its website. These services include custom software development, enterprise application programming, system integration projects, training workshops for corporate teams, and ongoing maintenance contracts for business software solutions. The policy governs payments made by corporate clients located in Singapore and covers both one-time project fees and recurring service subscriptions. It does not apply to personal consumer transactions or services provided outside the scope of corporate programming engagements.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are quoted in Singapore Dollars (SGD) unless otherwise agreed in writing. Prices are subject to Goods and Services Tax (GST) at the prevailing rate of 9 percent. Additional charges may apply for out-of-scope work, expedited delivery, third-party licensing fees, or travel expenses incurred during on-site implementation. Clients will receive a detailed quotation before any additional costs are incurred. Currency conversion fees for international payments are the responsibility of the client.

Accepted Payment Methods, Payment Authorisation, and Payment Security

briefzonery accepts bank transfers, corporate credit cards, and electronic payment platforms such as PayNow and FAST. All payments require authorisation through secure gateways compliant with PCI-DSS standards. Card details are not stored on our servers. Authorisation occurs at the time of order placement, and funds are captured upon service confirmation. Clients must ensure sufficient funds are available to avoid declined transactions.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed upon written acceptance of the quotation or service agreement by the client, followed by receipt of the initial payment or deposit. Confirmation emails are sent within two business days. For subscription services, the contract commences on the start date specified in the agreement. No services begin until payment clearance is confirmed.

Cancellation Rights and Applicable Cancellation Periods

Clients may cancel a project within seven business days of contract formation without penalty, provided no work has commenced. For subscriptions, cancellation requires 30 days' written notice before the next billing cycle. Cancellations after work has started are subject to charges for completed milestones. No cancellation rights apply to custom code already delivered or training sessions already attended.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only for services not yet delivered or where briefzonery fails to meet agreed specifications. Exclusions include deposits for custom development, completed training modules, and any third-party software licences. Promotional discounts or bundled services are non-refundable once utilised. Services rendered in full are ineligible for refund.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, clients must submit a written request via the contact form on the Contacts page or email [email protected]. The request must include the order reference number, description of the issue, proof of payment, and bank account details for refund processing. Requests must be made within 14 days of the event giving rise to the claim. Incomplete requests will be returned for additional information.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt, briefzonery will inspect the request within five business days. Approval occurs if eligibility criteria are met. Rejection notices include reasons and any appeal options. All decisions are communicated in writing via email. Clients may appeal within seven days by providing further evidence.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued via the original payment method or bank transfer. Processing takes up to 10 business days after approval. Bank transfers typically reach the client's account within three to five business days thereafter, depending on the financial institution. Credit card refunds may appear on statements within one billing cycle.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital deliverables such as source code or documentation are non-returnable once downloaded. Subscription services follow a 30-day notice period for cancellation. Promotional offers are honoured only if the client meets all stated conditions at the time of purchase. Early termination of subscriptions incurs a fee equal to one month's service charge.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within five business days to avoid service suspension. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks require prior contact with briefzonery to resolve disputes. Suspected fraud results in immediate account review and may lead to service termination and reporting to relevant authorities.

Mandatory Consumer Rights in Singapore That the Policy Cannot Exclude

This policy does not exclude rights under the Consumer Protection (Fair Trading) Act or the Sale of Goods Act. Clients retain the right to seek remedies for misrepresentation or defective services. Unfair contract terms are unenforceable. Disputes may be referred to the Small Claims Tribunal or Consumers Association of Singapore.

Contact Route, Policy Changes, and Last-Updated Date

For queries, contact briefzonery using the form on the Contacts page or by writing to [email protected]. This policy may be updated periodically. Changes take effect 14 days after posting on the website. Continued use of services after changes constitutes acceptance. The last update occurred on 19 September 2026.